AI agent working inside Zendesk, Freshdesk, Intercom, HubSpot or Gorgias that learns from past tickets, turns low-confidence answers into review drafts, and charges one credit per ticket.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Data and controls
Additional data conditions
Subprocessors and underlying models
Model providers: OpenAI, Anthropic, Google (US); open models e.g. DeepSeek via Baseten, DeepInfra, Fireworks AI, Together AI (zero data retention) and Microsoft Azure (scoring), routed via Vercel AI Gateway. Hosting: AWS (US N. Virginia), Pinecone (US), Vercel (US). Others: Firecrawl, Pipedream, PostHog (EU), SendGrid, Slack, Intercom, Typesafe AI, Auth0, Datadog (EU), Google Analytics, Stripe.
Sub-processor list version 1.1 published 13 Oct 2026. States DeepSeek the company receives no data. Some model-host regions 'not published'.
Retention and deletion
Data retained 'as long as your account is active'; disconnecting an integration/deleting a knowledge source removes data; workspace deletion by Owner 'removed straight away'; unused workspaces may be deleted after plan/trial end with warning email; custom retention available.
SaaS on AWS US by default; 'Full EU data residency is available on request ... including AI processing'; agent runs inside customer's existing helpdesk
Pricing page lists 'custom data residency' under Enterprise (https://www.eesel.ai/pricing).
Organisation fit
Self-serve with free tier (100 credits, no card); Teammate from $299/month for 500 credits up to $1,749/month for 5,000; Enterprise custom with annual contract; no minimum commitment on monthly plans.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®