Dialpad · Platform
Task classification by ETHORITY. Check the product’s documented scope against your task.
Support seats and Agentic AI credits are different products and billing units. A conversation is billable when AI retrieves information or executes an action; confirm the applicable contract.
The page has Monthly and Annual controls; this capture does not establish the selected billing term for the displayed figures. Confirm term, currency and AI Agent Credit price for your scope.
Pricing, AI contact center page and sub-processor page state no EU region. AI training help: data stored on 'the same Google Cloud Platform that powers Dialpad'.
The article uses regional opt-in/opt-out wording and separately requires explicit consent for GDPR training. Confirm the initial setting, consent and eligible data for your account.
SOC 2 is an attestation. HIPAA, GDPR, CPRA and LGPD are laws; confirm certificate scope separately.
Training documentation identifies Google Cloud Platform; confirm the model-provider list.
AI training article: https://help.dialpad.com/hc/en-us/articles/54982567857307-Manage-AI-Training-Preferences
No on-prem option stated.
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
AI DECISION BRIEF
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.
ETHORITY®