Outputs 'not guaranteed to be accurate', not a replacement for qualified professionals, customer must ensure human oversight; chat widget cannot display images/videos from the agent; Voice supports only a subset of the 60 languages; dashboard English-only
Terms s.8(e); widget limit from https://docs.ada.cx/docs/channels/chat/chat-onboarding.md; language limits from https://docs.ada.cx/docs/setup/languages/about-multilingual-support.md
Fit and decision conditions
Less suitable when
Less suitable for small teams that want self-service pricing: the pages reviewed offer a demo only.
ETHORITY analysis
Use case
An insurer lets the agent answer policy questions by messaging and records in the contract that conversation data is deleted after 90 days.
Scenario
Prerequisites
Connect a knowledge base first ('the first thing you have to do is connect your knowledge base'); enable channel; add embed code to website; supported browsers (desktop dashboard not supported on Firefox/IE)
Chat channel onboarding; human handoff needs an agent platform (integrations page). Contract via Order Form (https://www.ada.cx/legal/customer-terms-of-use/).
Decision conditions
Strong, specific statements on data use and contractual control; useful where legal and procurement teams want residency and deletion fixed in the contract.
ETHORITY analysis
Data and controls
Where data is stored
Regions are not named; “data residency options, retention schedules, and deletion rights” are set in the enterprise agreement.
30 sub-processors incl. model providers OpenAI, Microsoft Azure OpenAI, Anthropic, Cohere, Groq, Baseten, Amazon AWS (hosting and AI models); speech: Deepgram, ElevenLabs, Google Cloud, Microsoft Azure; others e.g. MongoDB Atlas, Elastic, TurboPuffer, Twilio, Datadog
Locations: model providers USA; AWS, MongoDB Atlas, Elastic etc. USA/Canada/Europe; European data centres used only for customers enrolled in Ada's Europe data storage option.
Retention and deletion
End-user data auto-deleted after two years; end-user attachments/images deleted 7 days after upload; on-demand Bulk End-User Deletion API; after termination Ada retains Customer Data 'for a reasonable period of time' then deletes (backups excluded)
No on-prem option seen. Trust page says data residency is set in the enterprise agreement (https://www.ada.cx/platform/trust/).
Organisation fit
Enterprise-focused: 'Built for enterprise'; no pricing page or self-serve plan; demo via 'Speak to an expert'; Order Forms auto-renew in one-year periods
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